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Lots has changed over the past ten years, but the big things about Honest Burgers are still the same. We want to keep making the best burgers and chips with great British meat and veg.

But we’re not done yet... Let us know what you think – the good and the could do better – and we’ll get on it.

Tom & Phil

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Your questions answered

Are your restaurants open?


We've so happy to finally welcome you inside our restaurants again.  There’s no need to book, and if we can’t get you seated straight away you can join our virtual queue (or you can join it when you're on your way to see us).

To keep everyone safe, we will need every person dining with us to check-in when you arrive and some restaurants are open a little later – you can check your local’s opening times here.

If you’d rather sit and enjoy your burger somewhere else, then you can still also Click & Collect from our restaurants, get burgers for delivery via Deliveroo.

We can’t wait to see you soon.

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Which of your restaurants have outdoor seating?


Not all of our restaurants have outdoor seating, and the size of our terraces range from a few tables, to large terraces.

You can find outdoor tables at:

  • Borough
  • Brighton
  • Bristol
  • Brixton
  • Camden
  • Chiswick
  • Clapham
  • Covent Garden
  • Ealing
  • Liverpool
  • Manchester
  • Meard St
  • Oxford Circus
  • Peckham
  • Portobello
  • Reading
  • South Bank
  • South Kensington
  • St Albans
  • Tooley St
  • Warren St
  • Waterloo

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Do you accept cash?


We do not currently accept cash to keep our teams safe by eliminating risk of contaminated money and debit/credit cards.

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What is your full COVID-19 Policy?


More information on how we are doing our best keeping our customers, contractors and teams safe can be found here.

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What measures are you taking to ensure it's safe to order from you?


We’ve put in place a list of strict procedures to keep our people, our customers and our partners safe including the following:

· Health checks screenings, including temperature checks, are carried out daily before our teams work and the access to our sites is restricted to a reduced team only.

· Social distancing rules are in place in our kitchens and team areas, and we have increased the frequency of our hand wash procedure.

· All our teams that are working have volunteered to come back to work, they completed a health screening and we have made sure their travel time to work is as short as possible.

· All our teams live near the locations they are working in and are encouraged to walk or cycle to work. Personal protective equipment is provided for them to use on their way to and from work.

 

Each delivery order placed helps to pay and support our teams – so thank you, from all of them. We've also partnered with TipJar to enable customers to give a direct tip to the team that prepared their burger. No middle man, they get to keep every penny.

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I can't find Honest Burgers on Deliveroo?


If we’re really busy we may have stopped taking orders for a while, so the wait for food isn't too long, but we’ll be back on as soon as possible.

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Where can I buy an Honest at Home kit?


We’ve had the best time but, for now at least, we’re having to shut up shop for Honest at Home DIY burger kits.

These boxes have been brilliant in a very unique year. They helped us get our homemade burgers out across the country when our restaurants were forced to close,  kept people in jobs, raised money for some great charities, and, our founders - Tom and Phil, loved getting to cook-along with some of you.

Our Honest at Home team are needed back in their restaurants to serve burgers on plates again, but we're hoping to bring Honest at Home back sometime soon.

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What's vegetarian/vegan on your menu?


Our homemade Fritter is vegetarian, and our Plant burger, and Bacon Plant burger is vegan.

Our chips are vegan too, as they cooked in their own fryer.

Our onion rings are vegan; however, we do cook them in the same fryer as our fritter so they may contain traces of egg. Please note in Brixton and Camden due to lack of fryer space onion rings aren't on the menu.

For full allergy information please take a look at our chart here.

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What's gluten-free on your menu?


Nearly everything on our menu is gluten-free when you sub in a gluten-free bun with your burger, including our rosemary salted chips, BBQ chicken wings and sauces.

While our chefs take every precaution to prevent cross-contamination, we cannot guarantee the total absence of gluten due to its presence in our kitchens.

For full allergy information please take a look at our chart here.

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Is your meat halal?


We don't currently have any halal options while we're still serving a reduced menu to keep our teams safe.

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Do you have any nutritional information?


You can find our nutritional information in the allergen section of our website.

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How do I get in touch with your press team?


Drop us a line on [email protected]

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Do you sell gift vouchers?


Yes, we have digital gift vouchers for sale on our Honest Shop.

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What is the Butcher's Dozen?


This is a real treat for burger enthusiasts. Our take on a baker’s dozen offers 13 burgers throughout next year – that’s our monthly special each month and a bonus burger of your choosing.

The recipient will receive a gift wrapped keyring unique to them which unlocks their burger on each visit and gains them access to the Honest Federation – an exclusive world of content, tasting and events throughout the year.

Our butcher's dozen is around a £50 saving on a year of burgers

This one is something special and comes in half dozens too. That's six monthly specials plus a bonus burger of your choice.

Get one here on our Honest Shop.

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Which of your restaurant sell the new Buffalo Wings?


We can't serve wings at each restaurant as some of your kitchens just aren't big enough. If you want to try our new Buffalo Wings, you can find them at these restaurants:

  • Borough
  • Bristol
  • Cambridge
  • Canary Wharf
  • Cardiff
  • Chiswick
  • Greenwich
  • Liverpool
  • Manchester
  • Spitalfields
  • Swiss Cottage
  • Warren Street
  • Waterloo
  • Wood Green

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Why can't I find you on UberEats?


Now our restaurants are reopening for eat-in there's not as much room on the grill for delivered burgers. This means you won't be able to find us on UberEats anymore, but we're still delivering burgers through Deliveroo, or you can click and collect if you don't have time to sit down and join us (or we haven't reopened for eat-in near you yet).

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